WEBSITE TERMS AND CONDITION

IMPORTANT: By reading all the stated information of the TERMS and CONDITIONS you are completely aware, agreeing, and will comply with all the procedures and processes that are needed to be executed to meet your requested demands.

SHIPPING INFORMATION:

Shipping costs for orders gamextreme.com will be determined by the weight and distance of the purchased item(s).

The additional shipping costs will be automatically generated upon checkout of your placed order.

• Free shipping would only be applicable to digital codes purchased on gamextreme.ph

VERIFICATION PROCESS:

1. Each online order will under go verification process that takes 4-6 hours to verify.
2. Verification will we be processed Mon-Fri from 9am-3pm all orders that did not make it to the cutoff will be processed the day after, all weekend orders will be verified in the nearest working day and as follows.
3. After payment is verified the order will be processed and will be shipped out as early as possible for customers to recieved the items, onced verified please expect 1-2 business days for Metro Manila orders and for outer Manila orders please expect 7-14 days depending on the location and courier.

WEBSITE PURCHASERS:

4. Purchasers will be responsible for whatever inbound or outbound and shipping charges upon returning the product for the replacement or refund request transactions.
5. Defective product(s) upon receipt will be subjected to further diagnostics and investigation before the approval of refund or replacement request.
6. Please know that we are using a third-party courier and we guarantee that all the released products from our end had undergone an intensive product quality checking before we forward it to the third-party courier.

ORDER CANCELLATION

Please inform our online sales department about your order cancellation request as soon as possible. You may also email or call the following hotline numbers for your order follow-up concerns.

Email: customercare@wp.gamextreme.ph/gamextremeph2018@gmail.com

• You may order thru our Website, or message us here on FB Messenger, Viber or Whatsapp. Contact us at 09171139386.
• Order cancellation must be requested within 24 hours from the date of your order transaction or as soon as possible.

Provide your order no. upon sending your order cancellation request to our online sales team customercare@wp.gamextreme.ph/gamextremeph2018@gmail.com

• The gamextreme.ph is not responsible for any charges that may arise to any unconfirmed cancellation through voice messages email, or SMS. Rest assured, we will try our best to cancel the order prior to shipping. Once the purchased product is shipped, sudden changes or cancellations will no longer be entertained.

REPLACEMENT:

1. Defective products upon receipt will be subjected to diagnostics for further investigation before the approval of refund or replacement request.
2. Please call our Customer Service Hotline to provide you with any assistance needed or clarification needed for the products.
3. Please know that we are using a third-party courier and we guarantee that all the released products from our end had undergone an intensive product quality checking before the delivery.
4. Listed below are the following concerns that must be reported within the 7 days replacement period from the date you received your purchased item. The product must be in perfect condition with the original delivery package and must be returned prepaid and insured for the whole purchase price. We will issue a full refund less shipping cost for items that are returned in their original delivery condition. For returns with missing parts/accessories, the cost of the replacement shall be charged to the customer. In addition, in an event that the unit is damaged due to customer misuse, a restocking fee of 15% to 27% will be charged to the customer, the exact amount of which will depend on the extent of the damage.

• Incomplete item. Accessories /Parts/ Included items for bundle promotions.
• Defective item. Internal defects/Not working/Faulty/Technical issues.
• Damaged item. Dent/Accessories.
• Wrong delivery of the item. Received a different product from the placed order.

CUSTOMER SERVICE HOTLINE:

The CSR is automatically closed during all the declared Philippines special or regular holidays. Office hour schedules: Monday to Friday - 08:00 am to 04:00 pm (Philippines Standard Time) Email: customercare@wp.gamextreme.ph/gamextremeph2018@gmail.com

You may message us here on FB Messenger, Viber or Whatsapp. Contact us at 09171139386.

REFUND - Bank Transfer, Dragonpay, Billease, Cash on Delivery (COD) Payment Transactions

1. The customer can file a refund request transaction within the duration of 7 days replacement period from the receiving date of the product(s) Please be informed that all the advised information that you acknowledged within the gamextreme.ph TERMS an CONDITIONS will be applied for your refund request.
2. Before proceeding with refund the online sales staff will ask for the customers 1 Valid ID and Bank account details for refund purposes.
3. For customers who used the Bank transfer, Dragonpay, or 2C2P - Once the refund request has been approved, please be informed that if there are any possible additional charges for the refund transactions the amount of the transaction fee will be deducted from the total amount that needs to be refunded. This process will take up to 7-14 Business days before the refund reflects back to the customer.
4. For customers who used Billease please prepare 1 valid 1 for verification purposes then online sales staff will cancel the order on the platform and Billease will release the refund on their end.
5. Also, the amount for the additional transaction fee upon purchasing the product by using the following mentioned payment method will not be included in the amount that needs to be refunded.

INCORRECT PURCHASE SHIPPED

1. IMPORTANT:Please be informed that the purchased product(s) will be delivered at the declared shipping location of the purchasers. The gamextreme.ph has nothing to do with any wrong declared information or negligence since the customer has complete control of filling the order form.
2. Once the ordered product is already in the possession of the courier customers are not allowed to make sudden changes with the shipping location. Any changes or corrections to the declared shipping information must be advised as soon as possible.
3. If the product has been delivered to the wrong shipping location customer will shoulder all the possible freight charges for inbound or outbound in which the product needs to be shipped back to us.
4. If the customer requested a refund all the total freight charges will be deducted from the total amount of the purchased product(s) in which the product needs to be shipped back to us.
5. If the customer wants to continue with the order transaction total freight charges will be deducted from the total amount of the purchased product(s) in which the product needs to be shipped back to us then, the remaining amount from the payment will be refunded. The customer will need to place a new order then the same terms and conditions still apply.

The product must be in perfect condition with the original delivery package and must be returned prepaid and insured for the whole purchase price. We will issue a full refund less shipping cost for items that are returned in their original delivery condition. For returns with missing parts/accessories, the cost of the replacement shall be charged to the customer. In addition, in an event that the unit is damaged due to customer misuse, a restocking fee of 15% to 27% will be charged to the customer, the exact amount of which will depend on the extent of the damage.

LOST ORDER TRANSACTION COMMITTED BY THE THIRD-PARTY COURIER:

1. Once the ordered item has been picked up by the courier a series of TRACKING No. will be given to our online sales team.
2. Our online sales team will send the tracking no. including the link of the courier’s website, to the email account of the customers so they can track the flow of the shipment of their purchased product(s).
3. Once the ordered item(s) is in the possession of the third-party courier the gamextreme.ph is no longer liable for any lost shipment transactions.
4. For any lost shipment transaction the purchaser must directly communicate with the third-party courier customer service representative to report the following demands such as product Replacement and Refund.
5. The Gamextreme will automatically decline any REFUND or REPLACEMENT request until such time where the the third-party courier provided an established solution.

Rest assured that The Gamextreme will provide intensive assistance to help our customers to communicate with the third-party courier until we close the given issue.